Privacy Policy

Last Updated: Jan 7, 2026

Introduction

Keenable AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://keenable.ai and use our API services (collectively, the "Service").

We respect your privacy and never sell your personal information to third parties.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy and, for material changes, by providing notice through the Service or via email. You are advised to review this Privacy Policy periodically for any changes.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1 Personal Information You Provide

When you register for an account or use our Service, we may collect the following personal information:

• Contact Information: Name, email address
• Business Information: Company name (if applicable)
• Account Credentials: Username, password (encrypted)
• Payment Information: Billing address and payment details (processed securely through our payment processor Stripe; we do not directly store full payment card numbers)
• Communications: Any information you provide when you contact us or provide feedback

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

• Usage Data: Information about your use of the Service, including:

  • API calls and requests
  • Search queries and parameters
  • API endpoints accessed
  • Request and response data
  • Timestamp of requests
  • Usage patterns and frequency
  • API key identifiers

• Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Referral URLs

• Log Data: Server logs that may include IP addresses, access times, pages viewed, and other diagnostic data

• Cookies and Tracking Technologies: We use cookies to maintain your session and provide functionality. See Section 5 for more details.

2.3 Analytics Information

We use Google Analytics 4 (GA4) to collect information about how users interact with our Service. This includes:

• Pages visited
• Time spent on pages
• Click patterns and navigation paths
• General geographic location (country/city level)
• Browser and device statistics

Google Analytics uses cookies and similar technologies. For more information about how Google uses data, please visit https://policies.google.com/technologies/partner-sites.

2.4 API Usage Data

As part of providing our Service, we collect and log:

• API requests made through your account
• Search queries submitted via our APIs
• Content fetched through our APIs
• Research workflow configurations, parameters, inputs and outputs
• API performance metrics and response times
• Error logs and debugging information

This data is used to provide the Service, monitor performance, improve our technology and algorithms, and ensure security.

2.5 Research Workflow Data

For our Deep Research Workflows API, we collect and store:

• Workflow input parameters and instructions you provide
• Queries generated by our system on your behalf
• Intermediate processing steps and results
• Final workflow outputs and results
• Workflow execution logs and metadata

Workflow data is stored to enable you to access historical workflow results and to improve our workflow processing capabilities.

2.6 Feedback and Quality Data

If you choose to use our Feedback API or provide quality ratings, we collect:

• Relevance assessments and quality ratings
• Search queries associated with feedback
• URLs and search results being evaluated
• Any comments or suggestions you provide

Submission of feedback is entirely voluntary.

2.7 Query Data and Model Training

Our Service uses query and search data to improve our products and technology. This includes:

• Training and fine-tuning machine learning models that power our Service
• Developing and improving search algorithms and ranking systems
• Enhancing the accuracy and relevance of search results
• Building and refining our research workflow capabilities

Query data submitted through our APIs may be used for these purposes. We do not actively monitor query data for personal information, but our query fields are open text fields that could technically accept any input. You should not input personal information in query fields unless necessary for your intended use of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain the Service

• Creating and managing your account
• Processing and fulfilling your API requests
• Executing research workflows on your behalf
• Providing customer support
• Authenticating users and maintaining security
• Monitoring and analyzing service performance

3.2 Billing and Payments

• Processing payments through our payment processor
• Generating invoices and usage reports
• Managing subscriptions and usage-based billing
• Preventing fraud and unauthorized transactions

3.3 Service Improvement and Development

• Analyzing usage patterns to improve our APIs
• Developing new features and services
• Improving search quality, accuracy, and relevance
• Training and improving machine learning models and algorithms
• Optimizing performance and reliability
• Conducting research and analysis

3.4 Communications

• Sending you service-related announcements
• Responding to your inquiries and support requests
• Sending billing and account notifications
• Providing updates about the Service
• Sending marketing communications (with your consent, where required)

3.5 Legal and Security

• Complying with legal obligations
• Enforcing our Terms of Use
• Protecting against fraud, abuse, and security threats
• Resolving disputes
• Protecting our rights and property

3.6 Analytics and Aggregated Data

• Creating aggregated, anonymized statistics about Service usage
• Understanding user behavior and trends
• Measuring the effectiveness of our Service
• Conducting business intelligence and analytics

4. How We Share Your Information

We do not sell your personal information to third parties. We never have and never will sell your data.

We may share your information in the following circumstances:

4.1 Service Providers and Partners

We share information with trusted third-party service providers and partners who assist us in operating our Service and conducting our business:

• Payment Processing: Stripe processes payments on our behalf. Stripe's privacy policy is available at https://stripe.com/privacy
• Analytics Services: Google Analytics helps us understand how users interact with our Service. Google's privacy policy is available at https://policies.google.com/privacy
• Infrastructure and Hosting: Third-party providers that host our applications and store data
• AI and Data Services: Third-party services that help us process search queries, generate content, extract web data, and provide AI/machine learning capabilities to power our Service

These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Governmental or regulatory requests
• Legal obligations or requirements
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

4.3 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you for research, analytics, or other lawful business purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help websites remember information about your visit.

5.2 How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: Necessary for the Service to function properly, including:
  • Authentication and session management
  • Security features
  • Remembering your preferences and settings
  • API key management
• Analytics Cookies: Used by Google Analytics to understand how users interact with our Service

5.3 Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

6. Data Retention

6.1 Account Information

We retain your account information, including personal data, for as long as your account is active or as needed to provide you with the Service.

6.2 API Logs and Usage Data

We retain API logs, search queries, workflow data, and usage data as necessary to:

• Provide historical usage reports and analytics
• Improve our Service, algorithms, and machine learning models
• Maintain service quality and reliability
• Ensure security and prevent abuse
• Fulfill our business and legal obligations

The specific retention period for different types of data may vary based on the purpose for which it was collected and applicable legal requirements.

6.3 Deletion Upon Request

If you request deletion of your account and personal data (see Section 7), we will delete or anonymize your information, except where we are required to retain it for:

• Legal or regulatory compliance
• Resolving disputes
• Enforcing our agreements
• Legitimate business purposes, including model training and service improvement

Please note that due to the nature of machine learning model training, data that has been used to train our models cannot be removed from those trained models, although we will delete the original source data.

6.4 Backup Data

Please note that deleted information may persist in backup copies for a reasonable period but will not be available for active use.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your personal information in a structured, commonly used format
• Request details about how we process your information

To exercise this right, contact us at hello@keenable.ai.

7.2 Correction and Update

You have the right to:

• Correct inaccurate or incomplete personal information
• Update your account information at any time through your account settings

7.3 Deletion

You have the right to request deletion of your personal information. To request deletion:

• Contact us at hello@keenable.ai with your deletion request
• We will process your request within a reasonable timeframe

Please note that:

• Some information may be retained as described in Section 6.3
• Data used to train machine learning models cannot be extracted from trained models
• Deletion may prevent you from using certain features of the Service

7.4 Opt-Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us. You can:

• Click the “unsubscribe” link in any marketing email
• Contact us at hello@keenable.ai
• Update your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you service-related and transactional messages.

7.5 Object to Processing

You may have the right to object to certain types of processing of your personal information, such as processing for marketing purposes or certain types of profiling.

7.6 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

7.7 Lodge a Complaint

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

8. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

8.1 Security Measures

Our security measures include:

• Encryption in Transit: We use HTTPS/TLS encryption for all data transmitted between your browser and our servers
• Access Controls: We use secure authentication mechanisms to control access to user accounts
• Password Security: User passwords are encrypted using industry-standard hashing algorithms
• Secure Infrastructure: We use secure, industry-standard hosting and cloud services
• Limited Access: Access to personal information is restricted to authorized personnel who need it to perform their job functions
• Regular Security Assessments: We regularly review and update our security practices

8.2 Third-Party Security

We carefully select service providers that maintain appropriate security standards and require them to protect your information.

8.3 No Guarantee

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

9. International Data Transfers

9.1 Cross-Border Transfers

Our Service is operated from the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, stored, and processed in the United States.

9.2 Data Protection Standards

We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it. By using our Service, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

9.3 European Economic Area Users

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws regarding international data transfers. For business customers, we can provide Data Processing Agreements (DPAs) that include Standard Contractual Clauses approved by the European Commission.

10. Children’s Privacy

10.1 Age Restriction

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 years of age (or the applicable age of digital consent in your jurisdiction).

10.2 Parental Notice

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

10.3 Parental Rights

If you believe we have collected information from a child under 13, please contact us immediately at hello@keenable.ai.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• Our business or commercial purpose for collecting your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

11.2 Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions, including information necessary for machine learning model training and service improvement.

11.3 Right to Opt-Out of Sale

We do not sell your personal information to third parties. We have not sold personal information in the preceding 12 months.

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights, including by:

• Denying you goods or services
• Charging different prices or rates
• Providing a different level or quality of services

11.5 Exercising Your Rights

To exercise your CCPA rights, please contact us at hello@keenable.ai. We will verify your identity before processing your request.

11.6 Authorized Agent

You may designate an authorized agent to make a request on your behalf. We may require verification of the agent’s authority.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide the Service and fulfill our contractual obligations to you
• Legitimate Interests: To improve our Service, develop our technology, prevent fraud, and ensure security
• Consent: For marketing communications and certain data processing activities (where required)
• Legal Obligations: To comply with applicable laws and regulations

12.2 Your GDPR Rights

You have the right to:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (“right to be forgotten”)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your information to another service provider
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Lodge a Complaint: File a complaint with your local data protection authority

12.3 Data Controller

Keenable AI is the data controller for the personal information we collect through the Service.

12.4 Data Protection Officer

We do not currently have a designated Data Protection Officer. For privacy inquiries, contact us at hello@keenable.ai.

12.5 Data Processing Agreements

For business customers requiring Data Processing Agreements (DPAs) under GDPR, please contact us at hello@keenable.ai.

12.6 Exercising Your Rights

To exercise your GDPR rights, please contact us at hello@keenable.ai. We will respond to your request within one month, or inform you if we need additional time.

13. Third-Party Links and Services

13.1 External Links

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by Keenable AI. This Privacy Policy does not apply to those third-party services.

13.2 No Responsibility

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our Service.

13.3 Third-Party Content

Content fetched through our APIs may originate from third-party sources. We do not control and are not responsible for the privacy practices of those third parties.

14. Changes to This Privacy Policy

14.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

14.2 Notice of Changes

When we make changes to this Privacy Policy, we will:

• Update the “Last Updated” date at the top of this Privacy Policy
• Provide notice through the Service or via email for material changes
• Give you an opportunity to review the updated Privacy Policy

14.3 Continued Use

Your continued use of the Service after any changes to this Privacy Policy indicates your acceptance of the updated policy.

14.4 Material Changes

If we make material changes that significantly affect your rights, we will provide prominent notice and, where required by law, obtain your consent.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: hello@keenable.ai
Website: https://keenable.ai

15.1 Response Time

We will make reasonable efforts to respond to your inquiry within 30 days. For GDPR or CCPA requests, we will respond within the timeframes required by applicable law.

15.2 Privacy Requests

For privacy-related requests (access, deletion, correction), please include:

• Your full name
• Email address associated with your account
• A clear description of your request
• Any information needed to verify your identity

16. Additional Information

16.1 Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.

16.2 Biometric Data

We do not collect biometric information.

16.3 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as health data, financial account information (other than what is processed by our payment processor), or information about racial or ethnic origin, political opinions, or religious beliefs.

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ITS TERMS.