Terms of Use

Last Updated: Jan 7, 2026

Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Keenable AI (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://keenable.ai website and our API services (collectively, the “Service”).

By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Service and must discontinue use immediately.

Definitions

For the purposes of these Terms:

• "API" means application programming interface, including our Web Search API, Fetch Content API, Feedback API, and Deep Research Workflows API.
• "Account" means a unique account created for you to access our Service.
• "User," "You," or"Your" refers to the individual or entity accessing or using the Service.
• "Data" means information, content, and search results collected, aggregated, or provided through the Service from publicly available sources.
• "Workflows" means automated research workflows where Keenable AI generates queries and processes Data on your behalf based on your input parameters.
• "Usage Data" means data collected automatically through your use of the Service, including API calls, search queries, and performance metrics.
• "Feedback" means any feedback, suggestions, comments, quality ratings, or other input you provide regarding the Service.

3. Eligibility

You must be at least 18 years of age to use our Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

Services Description

Keenable AI provides the following API services:

• Web Search API: Enables programmatic access to web search functionality
• Fetch Content API: Allows retrieval and extraction of web content
• Feedback API: Enables submission of quality ratings and relevance assessments
• Deep Research Workflows API: Provides advanced research and data analysis capabilities

4.1 Trial and Limited Access

You may access limited functionality of our Service without creating an account, subject to rate limits and usage restrictions. Full access to the Service requires registration and, for certain features, payment.

4.2 Research Workflows and Automated Processing

Certain Services include automated research Workflows where Keenable AI generates search queries and processes Data on your behalf based on input parameters you provide.

When using Workflows, you acknowledge and agree that:

• (a) Workflow results are generated through automated processes and may vary based on factors including but not limited to timing, data availability, query generation algorithms, and third-party data source availability
• (b) You are solely responsible for reviewing, validating, and verifying all Workflow outputs before relying on them for any purpose
• (c) All input parameters, configurations, and instructions you provide for Workflows must comply with all restrictions and requirements in Section 6.2 (Prohibited Activities) and Section 6.5 (Data Usage and Attribution Rights)
• (d) We reserve the right to modify, update, or discontinue Workflow functionality, processing methods, algorithms, or data sources at any time to improve Service quality, comply with legal requirements, or for any other reason
• (e) Any custom Workflow configurations or special processing requests you submit are implemented entirely at our sole discretion and may be modified, limited, or discontinued at any time with or without notice
• (f) We make no representations or warranties regarding the accuracy, completeness, reliability, or suitability of Workflow results for any particular purpose
• (g) We expressly disclaim any and all warranties and liability for claims arising from custom Workflow configurations or parameters you specify

5. Account Registration and Security

5.1 Account Creation

To access the full functionality of our Service, you must register for an account by providing accurate, complete, and current information. You agree to:

• Provide accurate and truthful information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach

5.2 Account Responsibility

You are responsible for all activities that occur under your account, whether or not you authorized such activities. We are not liable for any loss or damage arising from your failure to maintain account security.

5.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Failure to pay applicable fees

You may terminate your account at any time by contacting us at hello@keenable.ai.

6. Acceptable Use Policy

6.1 Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may use our API services for legitimate business, research, development, and personal purposes.

6.2 Prohibited Activities

You agree NOT to:

• Use the Service in any way that violates applicable federal, state, local, or international laws or regulations
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• Use the Service to transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• Engage in any automated use of the system, such as using scripts to send requests, or using any data mining, robots, or similar data gathering and extraction tools beyond the intended API functionality
• Interfere with, disrupt, or create an undue burden on the Service or the networks or services connected to the Service
• Attempt to bypass any measures we may use to prevent or restrict access to the Service
• Copy, modify, or create derivative works of the Service or any part thereof without authorization
• Use the Service or any Data obtained through it to develop, improve, train, or operate competing products or services, including but not limited to search engines, web scraping tools, data retrieval services, or similar offerings, without our express written permission
• Use the Service to build, populate, or enhance databases or datasets that compete with or replicate the functionality of our Service
• Benchmark the Service against competing products or services without our prior written consent
• Extract, collect, or aggregate Data from the Service for the purpose of creating datasets, training machine learning models, or developing products outside the intended use of the Service
• Resell, sublicense, or redistribute the Service without explicit written permission
• Attempt to decipher, decompile, disassemble, or reverse engineer any software comprising or making up a part of the Service
• Use the Service to scrape, harvest, or collect information about other users without their consent
• Use the Service for any illegal purposes, including but not limited to copyright infringement, fraud, or distribution of malware
• Overload or attempt to disrupt the Service through excessive API calls beyond reasonable limits
• Share your API keys or account credentials with third parties

6.3 Rate Limits and Fair Use

Your use of the API is subject to rate limits and usage quotas based on your account type and subscription tier, as specified in your account dashboard and API documentation.

We reserve the right to:

• (a) Throttle, rate limit, or temporarily restrict your access to the Service if your usage patterns suggest abuse, excessive load, or potential harm to Service availability or performance
• (b) Adjust, modify, or update rate limits and usage quotas at any time with reasonable notice to ensure service quality, system stability, and fair access for all users
• (c) Implement additional technical measures, including but not limited to throttling, request queuing, or temporary blocking, to prevent automated abuse or protect Service integrity
• (d) Immediately suspend or terminate access without notice if usage patterns indicate malicious activity, abuse, or violation of these Terms

Excessive or abusive usage that impacts service availability, performance, or quality for other users may result in immediate suspension or termination of your account, regardless of your subscription tier. Examples of excessive usage include but are not limited to sustained request rates significantly above your tier limits, distributed or coordinated access patterns designed to circumvent rate limits, or usage patterns that suggest scraping, harvesting, or bulk data extraction beyond the intended API functionality.

You agree to work with us in good faith to identify and resolve any usage issues that may arise.

6.4 Data Usage and Attribution Rights

Through the Service, Keenable AI collects, aggregates and provides access to Data from publicly available sources using our proprietary technology.

You agree that you will NOT:

• (a) Misrepresent the ownership or source of any Data obtained through the Service
• (b) Alter, remove, or conceal any attributions, copyright notices, legal notices, or other labels indicating the origin or source of materials accessed through the Service
• (c) Use Data obtained through the Service to develop, train, improve, or support competing search engines, data retrieval services, web scraping tools, or similar products or services
• (d) Falsify or delete any author attributions or proprietary notices associated with Data
• (e) Use the Service or Data in any manner that violates the intellectual property rights or terms of service of the original content providers

You acknowledge and agree that:

• (i) The responsibility for third-party content accessed through the Service lies solely with the original content providers and not with Keenable AI
• (ii) Some publicly-accessible content may be subject to additional intellectual property rights, and you may only use such content if you have obtained appropriate licenses or are otherwise authorized by law
• (iii) Other users of the Service may receive similar or identical search results and Data based on similar queries, and you have no exclusive rights to any Data obtained through the Service
• (iv) Data obtained through automated Workflows is subject to the same restrictions and requirements as Data obtained through direct API calls

7. Payment Terms

7.1 Pricing

Our Service operates on a pay-per-use pricing model. Current pricing information is available on our website at https://keenable.ai. We reserve the right to modify our pricing at any time with reasonable notice.

7.2 Payment Processing

Payments are processed through Stripe, a third-party payment processor. By providing payment information, you:

• Authorize us to charge your payment method for all fees incurred
• Represent that you have the legal right to use the payment method provided
• Agree to Stripe’s terms of service and privacy policy

7.3 Billing and Invoicing

You will be billed based on your actual API usage. Invoices are typically generated on a monthly basis. You are responsible for:

• Providing accurate billing information
• Paying all charges by the due date
• Reviewing and disputing any billing errors within 30 days of the invoice date

7.4 Late Payments and Suspension

Failure to pay fees when due may result in:

• Late fees or interest charges
• Suspension or termination of your account and access to the Service
• Collection efforts, for which you will be responsible for all associated costs

7.5 Refunds

Due to the nature of our pay-per-use model and the immediate consumption of resources, all fees are generally non-refundable except as required by law.

However, we may, in our sole discretion, provide a full refund in the following limited circumstance:

If you request a refund within ten (10) days of your initial subscription to a paid plan AND you have not utilized more than twenty-five percent (25%) of your allotted usage credits, API calls, or service allocations, we may provide a full refund.

To request a refund under this policy, you must:

• (a) Submit your request via email to hello@keenable.ai within the ten (10) day period
• (b) Provide your account information and subscription details
• (c) Confirm that your usage is below the twenty-five percent (25%) threshold

All refund requests are evaluated on a case-by-case basis at our sole discretion. Refunds, if granted, will be processed to your original payment method within fifteen (15) business days of approval.

This limited refund policy does not apply to:

• Renewals or subsequent billing periods
• Free trials or accounts that convert from trial to paid
• Accounts that have been suspended or terminated for violations of these Terms
• Custom enterprise agreements (which are governed by their own terms)

No refunds will be provided for partially used billing periods after the initial ten (10) day period.

8. Intellectual Property Rights

8.1 Service Ownership

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Keenable AI, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8.2 Company Trademarks

The Company name, “Keenable AI,” the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

8.3 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes.

8.4 Restrictions

You may not:

• Use our trademarks, service marks, trade names, or logos without written permission
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices
• Use our intellectual property in any manner that suggests an endorsement or affiliation without prior written consent

9. Usage Data and Feedback

9.1 Usage Data Collection

We collect and analyze usage data necessary to provide, improve, secure, and optimize the Service ("Usage Data"). Usage Data is collected automatically through your use of the Service.

Usage Data is collected and used for the following purposes:

• (a) To provide and deliver the Services to you
• (b) To improve, optimize, and enhance Service performance and functionality
• (c) To monitor system security, detect abuse, and prevent fraudulent activity
• (d) To generate analytics, insights, and reports
• (e) To ensure your compliance with these Terms
• (f) To fulfill our legal and regulatory obligations

We may aggregate and anonymize Usage Data for analytical, statistical, and business intelligence purposes. Aggregated and anonymized data that cannot reasonably be used to identify you may be used, disclosed, or retained indefinitely for any lawful purpose.

The collection, use, storage, and protection of personal information is governed by our Privacy Policy, available at https://keenable.ai/privacy.

9.2 Feedback and Quality Submissions

You may optionally provide feedback, suggestions, comments, quality ratings, relevance assessments, or other input regarding the Service ("Feedback"). Submission of Feedback is entirely voluntary and at your sole discretion.

By submitting Feedback, you:

• (a) Grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such Feedback in any manner and for any purpose, including to develop, improve, and market our products and services
• (b) Acknowledge and agree that Feedback may include associated technical data such as search queries, URLs, relevance scores, timestamps, and related metadata, all of which may be stored, processed, and used by us to improve the Service
• (c) Represent and warrant that:
  • (i) You have all necessary rights, licenses, and permissions to submit the Feedback
  • (ii) The Feedback does not violate any third-party rights or applicable laws
  • (iii) The Feedback does not contain any confidential or proprietary information of third parties
• (d) Waive any rights to receive attribution, compensation, or consideration for Feedback you provide

We may, but are not obligated to, use Feedback for Service improvements, quality enhancement, algorithm training, product development, analytics, or any other lawful business purpose. We have no obligation to implement, use, or respond to any Feedback you provide.

9.3 Data Privacy

Our collection and use of personal information is governed by our Privacy Policy, available at https://keenable.ai/privacy. By using the Service, you consent to such collection and use.

10. Third-Party Services and Content

10.1 Third-Party Integrations

The Service may integrate with or provide access to third-party services, including payment processors (Stripe) and external data sources. We are not responsible for:

• The availability, accuracy, or content of third-party services
• Any damages or losses arising from your use of third-party services
• Third-party terms of service or privacy policies

10.2 Third-Party Content

Search results and fetched content may originate from third-party sources. We do not:

• Endorse or guarantee the accuracy of third-party content
• Control or monitor all third-party content accessible through the Service
• Assume liability for third-party content, including copyright infringement or illegal materials

You acknowledge that you access third-party content at your own risk and are responsible for complying with applicable laws and third-party terms of service.

11. API Terms and Technical Specifications

11.1 API Keys

Upon registration, you will receive API keys to authenticate your requests. You agree to:

• Keep your API keys confidential and secure
• Not share API keys with unauthorized third parties
• Immediately notify us if you suspect unauthorized use of your API keys
• Rotate API keys periodically for security purposes

11.2 API Usage Requirements

You must:

• (a) Include proper attribution to data sources when required by the API documentation
• (b) Implement appropriate error handling, retry logic, and exponential backoff mechanisms to handle Service interruptions gracefully
• (c) Cache responses where technically appropriate to minimize unnecessary API calls and improve your application's performance
• (d) When using the Fetch Content API, respect robots.txt files, meta tags, and other technical access restrictions published by content providers
• (e) Monitor your API usage to ensure compliance with the rate limits and usage quotas specified for your account tier
• (f) For Workflow endpoints, ensure all input parameters, configurations, and instructions comply with the restrictions in Sections 6.2 and 6.4
• (g) Maintain reasonable request volumes that do not create an undue burden on the Service infrastructure
• (h) Comply with all technical specifications, integration requirements, and best practices detailed in our API documentation

Your use of all API endpoints, including the Web Search API, Fetch Content API, Feedback API, and Deep Research Workflows API, is subject to the rate limits, technical specifications, and usage guidelines detailed in our documentation at https://keenable.ai/docs or such other location as we may designate from time to time.

11.3 Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted access to the Service. The Service may be unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Force majeure events beyond our reasonable control
• Third-party service disruptions

12. Disclaimers and Limitations of Liability

12.1 “AS IS” and “AS AVAILABLE” Disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, KEENABLE AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service is free from viruses or other harmful components

12.2 Results Disclaimer

Search results, fetched content, Workflow outputs, and other Data provided by the Service are for informational purposes only. We do not guarantee:

• The accuracy, completeness, or reliability of results
• That results will meet your specific needs or expectations
• The currency or timeliness of information
• That results are free from errors or omissions

You are solely responsible for evaluating and verifying the accuracy of any results before relying on them.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEENABLE AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12.4 Liability Cap

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO KEENABLE AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations set forth above may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Keenable AI and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service, including but not limited to your API usage and Workflow configurations
• Your violation of any rights of a third party
• Your violation of any applicable laws or regulations
• Any content, Data, input parameters, or instructions you submit, post, or transmit through the Service
• Any Feedback you provide
• Your use of Data obtained through the Service

14. Modifications to the Service and Terms

14.1 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14.2 Terms Updates

We may update these Terms from time to time. When we do, we will:

• Update the “Last Updated” date at the top of these Terms
• Provide notice of material changes through the Service or via email
• Give you an opportunity to review the updated Terms

Your continued use of the Service after any changes indicates your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

15.2 Informal Dispute Resolution

Before filing a claim, you agree to first contact us at hello@keenable.ai and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiations for a period of at least 30 days.

15.3 Arbitration Agreement

If we cannot resolve the dispute through informal negotiations, you and Keenable AI agree that any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

The arbitration shall be conducted in Delaware, United States, unless both parties agree to another location. Each party shall bear its own costs and attorneys’ fees, unless the arbitrator determines that a party’s claim was frivolous or brought for an improper purpose.

15.4 Exceptions to Arbitration

Either party may seek equitable relief in court for infringement or misappropriation of intellectual property rights without first engaging in arbitration.

15.5 Class Action Waiver

YOU AND KEENABLE AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING ("CLASS ACTION"). YOU AND THE COMPANY AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. YOU AND THE COMPANY EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. IF THE DISPUTE IS SUBJECT TO ARBITRATION, THE ARBITRATOR WILL NOT HAVE THE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION.

15.6 Jurisdiction

If arbitration is not applicable or enforceable, you agree to submit to the personal jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes.

16. Export Control and Compliance

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not on any U.S. government list of prohibited or restricted parties.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. Any invalid, illegal, or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

18. Waiver

No waiver by Keenable AI of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Keenable AI concerning the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties regarding the Service.

20. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, governmental actions, or failures of third-party services or infrastructure.

22. Survival

All provisions of these Terms which by their nature should survive termination shall survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

23. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Service, please contact us at:

Email: hello@keenable.ai
Website: https://keenable.ai

For billing inquiries, technical support, or to report violations of these Terms, please use the same contact information.

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.